Privacy policy

Last Updated: May 10, 2026

Everluna Jewelry operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.

Everluna Jewelry is powered by Shopify, which enables us to provide our online store and related services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with us.

Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect the following types of personal information:

1. Contact information, including your name, email address, phone number, billing address, and shipping address.
2. Order and transaction information, including the products you purchase, return, exchange, cancel, or add to your cart.
3. Payment-related information, such as payment method, payment confirmation, and transaction details. Payment card information is processed securely by our payment service providers.
4. Account information, including your username, password, preferences, and account settings, if you create an account.
5. Communication information, including the content of messages you send to us for customer support or other inquiries.
6. Device and usage information, including your IP address, browser type, device information, pages viewed, and how you interact with our website.
7. Marketing preferences, including whether you choose to receive or unsubscribe from promotional communications.

2. How We Collect Personal Information

We may collect personal information from the following sources:

1. Directly from you, such as when you place an order, create an account, contact us, subscribe to emails, or submit information through our website.
2. Automatically through our website, including through cookies and similar technologies.
3. From service providers, including Shopify, payment processors, shipping providers, analytics providers, and customer support tools.
4. From third-party partners, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

1. To process and fulfill your orders.
2. To arrange shipping and delivery.
3. To process payments, refunds, returns, exchanges, or cancellations.
4. To provide customer support and respond to your inquiries.
5. To create, maintain, and manage your account.
6. To send order confirmations, shipping updates, and service-related messages.
7. To improve our website, products, services, and customer experience.
8. To personalize your shopping experience.
9. To send marketing emails or promotional communications, where permitted by law.
10. To prevent fraud, protect our website, and maintain security.
11. To comply with legal obligations and enforce our policies.

4. How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business and provide services to you.

These third parties may include:

1. Shopify, which hosts and powers our online store.
2. Payment processors, to securely process payments.
3. Shipping and fulfillment providers, to deliver your order.
4. Customer support providers, to help us respond to your inquiries.
5. Analytics and advertising partners, to help us understand website performance and provide relevant marketing.
6. Service providers who help us operate our website, business, and technology systems.
7. Legal, regulatory, or government authorities when required by applicable law.

We do not sell your personal information for money.

Depending on where you live, certain privacy laws may define some advertising or analytics activities as “sharing” or “targeted advertising.” You may have the right to opt out of such activities as described in the “Your Privacy Rights” section below.

5. Shopify

Our store is powered by Shopify. Shopify may collect and process personal information in order to provide and improve the services used to operate our online store.

Information you submit through our website may be processed by Shopify and its service providers, including providers located in countries outside your country of residence.

To learn more about how Shopify handles personal information, you may review Shopify’s privacy information at:

https://www.shopify.com/legal/privacy

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve our services, and support marketing and advertising activities.

You may be able to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

7. Marketing Communications

If you subscribe to our email list or otherwise agree to receive marketing messages, we may send you promotional emails about our products, offers, and updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at official@everlunajewelry.com.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account, shipping, returns, or customer service requests.

8. Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

1. The right to access the personal information we hold about you.
2. The right to request correction of inaccurate personal information.
3. The right to request deletion of your personal information.
4. The right to request a copy of your personal information.
5. The right to opt out of certain marketing communications.
6. The right to opt out of certain targeted advertising or sharing activities, where applicable.
7. The right to withdraw consent where processing is based on consent.

These rights may be subject to limitations under applicable law.

To submit a privacy request, please contact us at official@everlunajewelry.com.

We may need to verify your identity before processing your request.

10. International Transfers

We may transfer, store, or process your personal information outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us at official@everlunajewelry.com and we will take appropriate steps to delete the information where required by law.

12. Third-Party Websites and Links

Our website may contain links to third-party websites or platforms, including social media pages, payment providers, shipping carriers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us:

Everluna Jewelry
Email: official@everlunajewelry.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: 1–5 business days

Business Address:
No. 127, Building A4, Digital E-commerce Industrial Park, West Third Ring Road, Sushan Subdistrict Office.

For the purpose of applicable data protection laws, Everluna Jewelry is the data controller of your personal information.